top of page

FAQ

  • HOW DO I MAKE A PURCHASE?
    Purchasing from DUFFY is easy: If you know what you are looking for, use the SHOP link. Once you have found an item, select your size and use the 'ADD TO CART' button underneath. Click on 'VIEW CART' and then 'CHECKOUT' to complete your order.
  • WHAT PAYMENT METHODS DOES MR PORTER ACCEPT?
    We accept Visa, MasterCard and American Express cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to DUFFY.COM. Payment is only debited from your card at time of dispatch. At DUFFY, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Datacash Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
  • DO YOU OFFER A SAME DAY DELIVERY SERVICE?
    DUFFY does not offer same day delevery service at this time.
  • WHERE IS MY ORDER?
    We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, DUFFY is not responsible for any delays caused by destination customs clearance processes.
bottom of page